Refund policy

Last Updated: 24/7/2026

Thank you for shopping with DIP Shoe. We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return according to the terms below.

Return Period

You may request a return within [30] days of the date your order was delivered.

To be eligible for a return, the item must:

  • Be unworn and unused

  • Be in its original condition

  • Be returned in the original shoe box and packaging

  • Include all original tags and accessories, if applicable

  • Not show signs of damage, wear, washing, or alteration

Shoes that have been worn outdoors or returned without the original packaging may not be eligible for a refund.

Non-Returnable Items

The following items may not be eligible for return:

  • Final-sale or clearance items clearly identified as non-returnable

  • Gift cards

  • Used or worn shoes

  • Items damaged after delivery due to customer use

  • Items missing original packaging where the packaging is required for resale

How to Request a Return

Please contact us at support@dip-shoe.shop before sending an item back.

Include:

  • Order number

  • Customer name

  • Reason for return

  • Photos, if the item is damaged or defective

We will provide return instructions after reviewing your request.

Please do not send merchandise to an address other than the return address provided by our customer service team.

Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable law, the customer is responsible for return shipping costs.

If we sent you the wrong item or the item arrived damaged or defective, please contact us before returning it so we can provide appropriate instructions.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow [5–10 business days] for us to process an approved refund. Your bank or payment provider may require additional time to post the refund to your account.

Original shipping charges are [non-refundable / refundable only when the return is caused by our error or a defective item], except where applicable law requires otherwise.

Exchanges

If you need a different size or item, please contact us at support@dip-shoe.shop.

Exchanges are subject to product availability.

Damaged or Incorrect Orders

If you receive an incorrect, damaged, or defective product, please contact us within [7 days] of delivery and provide your order number and photographs of the issue.

We will review the issue and, when appropriate, provide a replacement, exchange, or refund.

Late or Missing Refunds

If you have been approved for a refund but have not received it, first check with your bank or payment provider.

If you still have not received your refund, contact us at support@dip-shoe.shop.

Policy Changes

We reserve the right to update this Return & Refund Policy. The policy in effect at the time of your purchase will generally apply, subject to applicable law.

Contact Us

DIP Shoe
Email: support@dip-shoe.shop
Address: 11209 Lakeview Dr, Dunkirk, MD 20754, United States
Phone: +1 747-319-6708